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Blog - Culture
Culture

Reflections on our 25 Year Journey

Today, it’s a rare thing for a company to celebrate 25 years in business. As a pioneer in the non-insured benefits industry, New Benefits is proud to accomplish this milestone. As such, this is a good time to take...read more


Culture

I Wish You Knew How to Quit Me

We’ve all heard the saying, “Quitters never win and winners never quit.” I used to buy into this theory, but something changed my mind. I learned quitting isn’t always a bad thing—and there is a healthy way to do...read more


Culture

READY, Set, Fail!

I was recently duped into giving too much credit during a conversation with an employee.  They had a suggestion from which staff and the company could benefit (I later learned it was actually just to benefit them personally) and...read more


Technology

Superior Customer Service Is No Longer a Luxury

These days, every company’s livelihood depends on its level of customer service. Did you know U.S. brands lose approximately $41 billion each year due to poor customer service [1]? To make matters worse, 65% of surveyed consumers said they’ve cut...read more


Culture

What We Can All Learn from Tony Hsieh of Zappos

A few years ago, Marti Powles and I had the incredible opportunity to tour Zappos’ headquarters in Las Vegas, NV. During the tour, Marti and I were immersed in the offbeat culture of this hugely-successful online shoe and clothing...read more


Culture

Why I’m Mad About Mentors

And when I say “mad,” I mean wildly enthusiastic. When I first stumbled into this business, I was barely an adult; a wide-eyed rookie just trying to find my way. Enter Terry Ray, President of New Benefits and my...read more