The member is our number one priority.
Our support for your business doesn’t stop with you. We’re here for your members, too! We engage them with your program at every touchpoint by providing: a personalized membership booklet and card, a mobile app and web portal to access their benefits, and an in-house member call center full of passionately helpful representatives who explain the benefits and ensure employees have an exceptional experience.
Mobile Member App/Web Portal
Seamlessly deliver your benefits.
By providing easy access, regularly scheduled push notifications, and live chat support, the app and portal engage employees with their benefits, increasing utilization and keeping your program top-of-mind.
Old school, but still effective.
Member engagement starts with education and communication. We engage your members with their benefits through custom membership booklets and cards shipped directly to their doors.
Member Support Call Center
Our service advocates are trained to help.
Our in-house member call center is full of passionately helpful representatives who explain the benefits, verify discounts, and direct members to the services they need. English and Spanish speaking representatives are available to help Monday through Friday, 7am to 7pm CST, and Saturday 8am to 5pm CST.
The New Benefits mobile app and web portal has the ability to display your brand and colors upon member login. For an additional cost we can create a full white label delivery including your own icon on the app store with your logo and brand colors.
Our Client Portal provides insights into what benefits your members are using, how many have registered for the app, and more.
Members should expect their kits about two weeks after their eligibility files have been processed.
Yes. Whether you need to reprint one or one hundred membership kits, we’ll get them printed and shipped to the members ASAP. You can request reprints through the Client Portal.
We hold all representatives to the same high standards in customer service. Each day, inbound and outbound calls are evaluated for call quality and member satisfaction. Additionally, all employees attend quarterly Dare to Dazzle™ training to enhance customer service skills.