In my March blog, I wrote about the increasing popularity of exchanges and suggested some essential research steps to providing the right benefit mix in your exchange. (Hint: It’s not a cookie-cutter solution.)...read more
I’m assuming most of you have seen the 1980’s classic, “Ferris Bueller’s Day Off.” In this popular movie, the mischievous main character feigns illness to skip high school and enjoy an epic day off with his girlfriend and best...read more
I was recently duped into giving too much credit during a conversation with an employee. They had a suggestion from which staff and the company could benefit (I later learned it was actually just to benefit them personally) and...read more
3 Surprising Answers to 3 Broker FAQs Call it a habit or an ice-breaker. Call it a way for a normally quiet individual to participate in a meeting. Without fail, every new sales call with a broker seems to...read more
These days, every company’s livelihood depends on its level of customer service. Did you know U.S. brands lose approximately $41 billion each year due to poor customer service [1]? To make matters worse, 65% of surveyed consumers said they’ve cut...read more
I recently read an article in USA Today stating U.S. employers are planning to give pay raises averaging 3% in 2015 [1]. The same article also pointed out inflation is currently about 2.1%—which means most employees are barely keeping ahead...read more