From Overwhelm to Efficiency: Solving Point Solution Fatigue

Posted on: September 19th, 2023 by Our Team

Insurance brokers are no strangers to the wide array of point solutions available in today’s market.

From claims management software to customer relationship management tools, there seems to be an option for every aspect of the insurance industry. However, as the number of choices continues to grow, so does the phenomenon known as “point solution fatigue.” This refers to the overwhelming feeling of exhaustion and frustration that can arise from the constant search for the right organizational fit. We know you want to offer your clients the best possible service, but it can be challenging to navigate and evaluate everything available. In this blog, we’ll explore the causes of point solution fatigue, its impact on your business, and strategies to overcome it and streamline your operations. So, if you’ve ever felt overwhelmed by the endless search for the right choice, read on for some helpful insights.

The growing number of options in the market is one of the main causes of point solution fatigue.

The sheer volume of choices available can be overwhelming, making it difficult for brokers to determine which solutions are best suited for their clients. Additionally, the process of evaluating, testing, and implementing new solutions can be time-consuming and resource-intensive, further contributing to feelings of fatigue and frustration. Another factor is the lack of standardization across different point solutions, which can make it challenging to integrate them into existing workflows and systems. These factors combined can create a perfect storm of point solution fatigue for brokers in the insurance industry. As a broker, you can help reduce point solution fatigue for your clients by partnering with New Benefits, a leading aggregator and producer of modern and vetted non-insured benefits designed to support the well-being of America’s workforce. What’s more, New Benefits is integrated with Employee Navigator, making it even easier for you to offer a comprehensive benefits package.

By leveraging New Benefits’ options, you can provide your clients with a one-stop-shop for a wide range of vetted and useful non-insured benefits.

This simplifies the process of accessing benefits for employees, who no longer need to navigate multiple choices for different benefits. Instead, they can access a centralized platform that aggregates a diverse range of benefits, such as telemedicine, mental health services, financial wellness programs, and more.

In addition to providing educational resources and customer support, New Benefits also ensures that employees have easy access to their benefits through our mobile app and member portal. Employees can access their benefits on the go, at their fingertips, from wherever they may be. This convenience is especially important in today’s fast-paced and mobile workforce, where employees are often on-the-go and need access to their benefits at any time, from any location. By having a comprehensive benefits platform that is accessible through one mobile app and member portal, employees can easily manage and utilize their benefits.  The frustration of having multiple apps per benefit vendor is virtually eliminated.

Finally, by working with New Benefits, you can effectively communicate the value of the benefits package to your clients’ employees through member engagement.

New Benefits provides resources to help you promote the benefits package. Email templates, educational materials or sending out emails on behalf of your client are a few examples. This ensures that employees are aware of the various benefits available to them and can take advantage of the benefits that best meet their needs, increasing utilization.

Overall, by partnering with New Benefits and leveraging 30+ years of experience, expertise and thorough vetting process, you can help reduce point solution fatigue for your clients, simplify the benefits selection process, and improve employee satisfaction.