Vanessa Lugo

Member Support Manager

Vanessa Lugo stimulates top-notch service. As Member Support Manager, Vanessa trains and challenges our service advocates to provide an above and beyond member experience, from answering questions and providing direction to troubleshooting. Vanessa ensures service advocates meet and exceed their performance standards, improves call center operations, and collaborates with other departments to maximize member satisfaction. While she likes to find time for quiet relaxation, Vanessa also enjoys the heart-racing exhilaration of investigative and thriller novels.

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