Content Coordinator

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Now is your chance to consider a career opportunity with New Benefits, Ltd., America’s leading wholesaler of discount medical, ID Theft Protection, legal, travel and leisure benefits! We have served associations, insurance companies, banks, credit unions, brokerage/consulting firms, insurance agencies, TPAs and employers since 1990. Thousands of clients and millions of members trust New Benefits to deliver exceptional products, customer service and unparalleled support.

Our office is conveniently located in the North Dallas area, and we are looking for YOU to be a part of our continued growth and success. Dazzling customer service is our promise!

We offer a fun, business casual environment with a strong company culture focused on employee engagement and recognition. As a valued member of the New Benefits family, the Vendor Implementation Coordinator is eligible for a comprehensive benefits plan including paid vacations and holidays, 401(k) with company match, health, voluntary dental, paid life insurance and a New Benefits discount card.

Summary

The Marketing Content Coordinator is responsible for the organization of marketing content across all brands in addition to the review and approval of all client and internal marketing materials based on compliance and vendor requirements. The Marketing Content Coordinator assists with the creation and/or delivery of content for internal and external use.

Responsibilities and Duties

• Coordinate the review process which includes proofreading, marking edits based on compliance and vendor requirements, and communicating changes to marketers and clients
• Maintain Compliance Marketing Guide for use by internal employees and external clients
• Provide marketing and sales assistance for marketers, brokers, groups, and members such as the creation of or updates to broker portals, landing pages, flyers, video showcases, member engagement emails, push notifications, posters, postcards, and other items as needed
• QA review of benefit materials, corporate marketing materials, eNews, Marketing Minute, Lead Nurture, blogs, member engagement emails, push notifications, social media, and other materials as assigned
• Audit, update, and maintain internal marketing department files, including marketing and approved marketing internal folders and files, copy docs for benefits and other marketing materials
• Assist with coordination of industry and client-specific tradeshows and conferences, as well as coordination of tradeshow inventory
• Coordinate the execution of marketing webinars as needed
• Perform bi-annual audits of membership materials and marketing inventory
• Build and sustain strong relationships with sales, client services team, and clients
• Update and maintain communications reporting
• Create ad hoc reporting as needed
• Establish and maintain professional rapport with clients, vendors, internal staff, etc.
• Function as primary back-up to the Executive Assistant during scheduled PTO.
• Other duties as assigned

Qualifications and Skills

• A Commitment to Excellence
• Bachelor’s degree or equivalent work experience in a related field. Insurance and/or benefit experience is helpfulBilingual (Spanish) is preferred
• Proficiency in proofreading internal/external communications to ensure responses comply with company policies, procedures, and state requirements
• Working knowledge and experience applying compliance, company policies and procedures to marketing materials
• Ability to understand and carry out assignments, working independently or as part of a team
• Proven ability to multi-task and perform under tight deadlines
• Superior organizational skills/ability to manage details
• Critical thinking skills and the ability to follow through with proactive plans
• Ability to recognize problems and identify appropriate solutions while demonstrating a strong sense of follow through and commitments
• Demonstrate persistence and overcome obstacles while reacting well under pressure
• Ability to write clearly and informatively, edit work for spelling, vary writing style to meet needs, read and interpret written information
• Excellent communication skills including written, telephone, customer, and client service
• Proficiency in the most current version of MS Windows, MS Office programs, Internet, and database applications
• Must be able to perform work at a computer terminal for 6-8 hours, and function in an environment with interruptions
• Operate standard office equipment
• Capable of lifting up to 25 pounds

Job Specific Competencies:

• Communication – The ability to ensure that information is passed on to those who should be kept informed.
• Thoroughness – Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Diagnostic Information Gathering – The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
• Oral & Written Communication – The ability to express oneself clearly in conversations and interactions with others as well as business writing.
• Customer Orientation – The ability to demonstrate concern for satisfying external and/or internal customers.
• Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Persuasive Communication – The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.
• Strategic Thinking – The ability to analyze the organization’s competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors.

Core Values

• Flexibility – Maintains effectiveness when experiencing major changes in work responsibilities or environment and adjusts effectively to work within new structures, processes, requirements, or cultures. Remains flexible despite adversity. Embraces change.
• Leadership – Facilitates a positive and productive team-oriented environment. Provides open communication/feedback within the team. Builds collaboration to maintain productive teams. Treats people with honesty and respect. Maintains positive relationships with employees at all levels. Uses appropriate interpersonal styles to establish effective relationships with clients, vendors, and internal partners. Interacts with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• Innovation – Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm, and personal performance. Takes steps to improve processes and find better solutions. Champions quality work and proactively takes steps to correct errors or improve overall products/solutions. Drives continuous improvement. Demonstrates a willingness to change approach based on feedback.
• Integrity – Supports and upholds the organization’s standards and values. Demonstrates honesty, reliability, and professionalism. Maintains the highest ethical standards.
• Passion – Provides excellent customer service to internal clients, partners, vendors, and teams. Responds promptly, professionally, effectively, and efficiently. Recognizes sense of urgency in responding to needs. Follows up to ensure requests, needs, and commitments are met consistently.

Benefits

• Medical
• Dental
• Life Insurance
• Disability Insurance
• New Benefits Discount Card (Free to Employees and Immediate Family Members)
• 401K with a 5-year vesting
• 10 days’ Vacation and 5 days of personal / sick
• 10.5 paid Holidays per year
• Remote work/hybrid scheduling available

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Reports to

VP – Client Marketing

Classification

Full-Time, Non-Exempt

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