DOCTORS ONLINE FAQ

Q.  How does this benefit work? 
A.  Members of Doctors Online are entitled to ask questions to a board certified physician via the internet 24 hours a day, 365 days a year.  After an initial registration process, the member may type in a subject, such as poison ivy, and a question in the message field.  A personalized response from a board certified physician will be sent within 24 hours.

Q.  What services does Doctors Online include?
A.  Members may ask Doctors Online for medical consultation with board certified physicians, advice on treatment for illness, access to psychologists for any behavioral health questions, nutritional and fitness advice and much more.

Q.  Are there any services with which Doctors Online will not assist? 
A.  Exclusions for Doctors Online include emergency questions/situations and prescribing medications.

Q.  Is there a limit to the number of times members may use this benefit?
A.  No, members are never charged for services received through Doctors Online.  Members may use this service repeatedly and incur no fees.

Q.  Is general health information provided through Doctors Online?
A.  Yes, members of Doctors Online may receive information delivered through email, such as health tips, links to other health care resources and responses from physicians for "general health information" requests.

Q.  Is the medical information that members share confidential? 
A.  Confidentiality of data relating to individual patients and visitors to this health information website, including their identity, is respected by Doctors Online. The website owners undertake to honor or exceed the legal requirements of medical/health information privacy.  Personally identifiable information of individual members will not be sold or otherwise transferred to unaffiliated third parties.

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